Refund Policy

This policy explains when an order is refunded, when a refill applies instead, and how refunded amounts reach you.

1. What a refund means here

Refunds are credited to your panel balance, not back to the original payment method. Cryptocurrency payments cannot be reversed once confirmed on-chain, which is why every refund is issued as panel credit you can spend on another order.

2. Automatic refunds

Partially delivered orders are refunded for the undelivered part when the order is reported as partial.

3. When you can request a refund

• The order never started and remains at zero delivery well past the service's stated start time.
• The order is stuck and cannot be completed.
• The service delivered something materially different from its description.

Open a ticket from the order row so the request is attached to the order.

4. When a refund is not available

• The order has been delivered as described, and the count later dropped. Drops are covered by refill, not refund — see below.
• You entered a wrong, private or non-existent link, or made the account private during delivery.
• You changed the username or removed the post while the order was running.
• You ordered the wrong service, or ordered the same thing twice, and delivery has already started.
• The platform removed the engagement as part of its own cleanup.
• You ran multiple orders on the same target at the same time, making delivery impossible to attribute.

5. Refill

Services that support refill show a refill button on the order. The refill window depends on the service and typically runs from 30 to 365 days; the exact window is shown in the service description. A refill request is only accepted if the count has actually dropped below the level delivered.

Refill depends on the service that delivered the order. If a refill cannot be carried out, we close the request and tell you why rather than leaving it open.

6. Payment disputes

Cryptocurrency payments confirm on-chain and cannot be reversed, so there is no bank to reverse a charge through. If you raise a dispute with the payment processor or your exchange instead of contacting us, the account is suspended and any remaining balance is frozen while the dispute runs. Please open a ticket first — almost everything is resolved faster that way.

7. Where to see your refunds

Refunds are listed under Orders › Refunds in the panel, covering the last 90 days. Each row shows the order, the refunded amount and the date.

8. Contact

Refund questions: open a ticket in the panel, or write to botzzz773@gmail.com.